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PRIVACY POLICY

INTRODUCTION

This Privacy Policy explains how we collect, use, and safeguard your personal information. It applies to all visitors, customers, and users of our website. By accessing or using our site, you agree to the practices described in this policy. If you do not agree, please discontinue use immediately.

We are dedicated to protecting your privacy and maintaining the confidentiality of your data. This policy complies with applicable UK law, including the General Data Protection Regulation (GDPR).

For more information about your rights and our responsibilities, please visit: www.knowyourprivacyrights.org.

LEGAL BASES FOR PROCESSING YOUR DATA

We process personal data under one or more lawful bases:

  • Contractual Obligation: When you enter into a contract with us, such as purchasing a product or creating an account.
  • Consent: When you explicitly agree to our use of your data, for example by accepting cookies or subscribing to communications.
  • Legitimate Interests: When processing is necessary for our business operations, provided it does not override your rights.
  • Legal Obligation: When required to comply with applicable laws or regulations.

DATA COLLECTION AND USE

1. Information Collected Under a Contract

When you purchase a product or create an account, we process your data to:

  • Verify your identity for security purposes.
  • Fulfill orders and deliver services.
  • Provide relevant product recommendations or support.

This data is retained only as long as necessary to meet contractual or legal requirements.

2. Information Collected with Consent

We collect and process data with your consent when you:

  • Subscribe to newsletters or marketing communications.
  • Accept cookies or similar tracking technologies.

You may withdraw consent at any time by contacting us at info@primederm.co.uk  Withdrawal may limit access to certain services.

3. Information Processed for Legitimate Interests

We may process data to:

  • Respond to inquiries or provide customer support.
  • Maintain business operations and improve services.
  • Protect against fraud or misuse.

4. Information Processed for Legal Obligations

We process data when required to comply with legal mandates, such as law enforcement requests or regulatory requirements.

SPECIFIC USE CASES

  • Medical Products and Services: Your information may be used to deliver core services, recommend treatments, or improve efficiency. Any publicly shared data will remain anonymized unless explicit consent is provided.
  • Publicly Shared Information: Information posted publicly (e.g., comments or forum messages) becomes accessible to others. We are not responsible for third-party use of such data. Removal requests can be submitted to info@primederm.co.uk
  • Customer Support: Data collected during support interactions may be recorded and retained for quality assurance.
  • Job Applications: Application data may be retained for up to three years. Employment records are kept for six years post-employment and used solely for employment-related purposes.

PAYMENT INFORMATION

We do not handle or store payment data. All transactions are securely processed through trusted third-party providers such as SagePay or Alipay. We have no access to your payment details.

AUTOMATED DATA COLLECTION

Cookies: Small text files stored on your device to enhance usability and provide analytics. Our website uses cookies for:

  • Personalizing content and improving user experience.
  • Tracking performance and usage metrics.

You can manage cookies via browser settings. Restricting cookies may affect functionality.

COMPLAINTS AND DISPUTES

  • Website Content: Concerns about site content can be submitted to info@primederm.co.uk. We will review and act where appropriate.
  • Data Complaints: If you believe your privacy rights have been violated, you may contact us at info@primederm.co.ukor lodge a complaint with the relevant data protection authority.

AFFILIATE AND PARTNER DATA

Affiliate and partner information is collected solely for referral tracking and commission processing. We maintain confidentiality and expect the same from partners.

CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy as needed. Updates will be posted on this page with the revised effective date.

CONTACT US

For questions about this policy or your data, please contact us at:

Email: info@primederm.co.uk