Facebook Twitter Youtube

Dispatch & Delivery

Dispatch

  • Customers will receive an email notification once their order has been dispatched.
  • We work with both DPD and DX Express depending on courier availability.
  • The cut‑off time for same‑day dispatch on weekdays is 06:00 PM for DPD shipments. Orders placed after this time will be dispatched on the next working day.
  • Due to the nature of our products, DPD cannot leave parcels in a “safe place” if you are not at home. In some cases, they may leave the package with a neighbour.

Delivery

  • Deliveries are made Monday to Friday between 7:30 AM and 8:00 PM.
  • Standard deliveries are not available on weekends or public holidays.
  • We do not deliver to PO BOX addresses.
  • Timed delivery options are not available in Scotland or Northern Ireland.
  • While we aim to ensure prompt delivery, occasional courier delays may occur, particularly during busy periods.

Missed Deliveries

  • If you are unavailable to receive your order, the courier will attempt delivery again the following day.
  • Typically, two delivery attempts are made. The driver will leave a card or message with a contact number so you can arrange a new delivery date.
  • If the courier cannot reach you, the parcel will be returned to our warehouse.
  • Re‑delivery will require payment of both the return fee and the new delivery charge.
  • If you choose to cancel the order after it has been returned, we will issue a refund minus the delivery and return costs.

Additional Information

  • Customers are responsible for ensuring that delivery and contact details are accurate when placing an order. PRIMEDERM cannot be held liable for delays caused by incorrect information.
  • PRIMEDERM is not responsible for parcels lost or stolen during transit, although we will assist you in resolving such issues with the courier.
  • For international orders, customers must coordinate with their local delivery provider if required.
  • PRIMEDERM is not liable for shipments seized or delayed due to import laws or restrictions in your country.
  • We are not responsible for any loss of income resulting from non‑delivery or courier delays.